User support and communications

An important element for NBAs to consider when developing and implementing bibliographic services is how to communicate effectively with users? Communication can take a variety of forms including: system specific user support, service development or maintenance and subscription or account queries. In each case NBAs have a number of options available from telephone and email to more recently social media and online help facilities.

This section outlines a number of the issues NBAs should take into consideration when developing a user communication strategy.

Bibliography, Best practices

Last update: 5 December 2017


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